1. Introduction
Welcome to Known Name Roofing (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://knownnameroofing.net (the “Site”).

By using our Site, you consent to the data practices described in this policy. If you do not agree, please do not use the Site.

2. Information We Collect

We collect both personally identifiable information (PII) and non-personal information, including:

• Contact Information: name, phone number, email address, address (when submitted via forms)
• Technical Information: IP address, browser type, device type, and browsing behavior via cookies and analytics tools
• Project Information: details you voluntarily submit about roofing needs, locations, or project requirements
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We do not knowingly collect sensitive data (e.g., health, financial, biometric) or information from children under 13. If you believe a child has provided us personal information, please contact us immediately.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries or requests
• Provide estimates, project updates, or customer service
• Improve our website and services
• Send limited marketing communications (opt-out available)
• Comply with legal obligations

4. Legal Bases for Processing (Best Practice)

While not required under Texas or Oklahoma law, we adhere to best practices that are modeled on the principles of the GDPR and CCPA. Our legal grounds include:

• Your consent
• Contractual necessity
• Compliance with legal obligations
• Legitimate business interests (e.g., customer service, website improvement)

5. Sharing of Information

We do not sell or rent your personal data. We may share your information only with:

• Trusted service providers (e.g., web hosts, CRMs, or analytics partners)
• Contractors or subcontractors assisting with roofing projects in your area
• Government or legal authorities, when required by law

All third parties are bound by strict confidentiality and data protection agreements.

6. Confidentiality

We treat all personal and project-related information you provide as confidential.

• We will not disclose your personal or business information to any third party without your prior consent, unless legally required.
• Employees and contractors with access to your data are trained and obligated to uphold confidentiality standards.
• We take reasonable steps to safeguard data from unauthorized access, including encrypted communications, password-protected systems, and physical security of records.

Our commitment to confidentiality reflects our dedication to professionalism, integrity, and customer trust.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track usage patterns, and improve our website. These may include:

• Essential cookies: Enable core site functionality
• Performance/analytics cookies: Track visitor behavior (e.g., via Google Analytics)

You can control cookie settings via your browser.

8. Your Privacy Rights (Texas and Oklahoma Residents)

Under the Texas Data Privacy and Security Act (TDPSA) and the Oklahoma Computer Crimes Act, you have the right to:

• Access what personal data we have collected
• Request corrections or deletion of your data
• Opt out of targeted marketing or data sharing
• Appeal any denial of a data-related request

To exercise these rights, contact us at: contactus@knownnameroofing.com
We will respond within the legally mandated period, generally within 30 days.

9. Data Security

We implement reasonable and appropriate physical, administrative, and technical safeguards to protect your personal data, including:

• SSL encryption for form submissions
• Secure server hosting
• Access control and confidentiality agreements with staff

While we strive for complete security, no method of transmission over the Internet is entirely secure.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as legally required.

11. Third-Party Links

Our Site may include links to other websites. We are not responsible for the content or privacy practices of these third-party sites. Please review their policies separately.

12. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in the law or our practices. Changes will be posted on this page with a revised “Effective Date.” You should review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding your data or this Privacy Policy, please contact us: contactus@knownnameroofing.com